Supporter Engagement and Giving Manager Flexible

You will lead the work to grow our donor community, managing a team of officers to deliver appeals, campaigns and stewardship activity. You will also look for new ways to connect with supporters and increase engagement across multiple communication channels.

• Contract: Permanent
• Location: Walk Wheel Cycle Trust hub in Bristol with the flexibility to work from home
• Full time 37.5 hours per week – we are happy to talk flexible working
• £42,323 per annum (pro rata for part time)
• Closing date: 23:59 on 29 March 2026

About the role

Team: Strategy and Engagement / Fundraising and Supporter Engagement 

As the Supporter Engagement and Giving Manager, you will help our organisation raise steady and reliable income at an exciting time, as we embed our new brand and five-year strategy. Your main role is to build strong relationships with our donors and to give them an excellent experience. This work is essential to ensure our Supporter and Giving Programme continues to bring in the donations we need to maximise our impact.

You will lead the work to grow our donor community, managing a team of officers to deliver appeals, campaigns and stewardship activity. You will also look for new ways to connect with supporters and increase engagement across multiple communication channels.

What You’ll Be Doing

• Lead the team to deliver the planned programme of work across acquisition, retention and stewardship

• Create and run a clear stewardship programme across all platforms to increase the long-term value of our supporters.

• Organise and manage the schedule of all communications sent to donors and subscribers, ensuring alignment with our new brand and strategic priorities

• Plan and deliver campaigns and appeals across print, digital and telephone channels that engage and inspire our supporters and drive income.

This role is ideal for someone who enjoys leading and developing a team to achieve shared goals and deliver high-quality fundraising campaigns.  You’ll thrive on collaboration and have confidence delivering and optimising multi-channel campaigns including digital. Motivated by results, you’ll enjoy testing new ideas, using insight to improve performance and driving innovation in supporter engagement.

About you

• Strong experience in managing a giving programme using both direct mail and digital channels.

• Experience in managing staff and supporting their development.

• A proven track record of creating and delivering  fundraising campaigns.

• Good understanding of fundraising principles, including donor engagement, recruitment, and retention.

Additional Information

• Application deadline: 23:59, 29 March 2026

• Interviews will be held via Microsoft Teams during the week of 08 April 2026. To apply, please complete our online application form.

• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.

• Adjustments are available throughout the application process.