General Manager Three Day Week

GENERAL MANAGER

Job Title: General Manager
Reports To: Artistic Director/CEO
Hours: 3 days per week (0.6 FTE)
Contract Type: PAYE employee
Location: Shoreditch office, with occasional attendance on company sites/tours
Salary: £28,000- £30,000 pro rata

Role Summary

The General Manager is a key member of the Senior Leadership Team and is responsible for leading the organisation’s administrative, operational, governance, and HR functions. The post ensures that the company runs smoothly, efficiently, and in full compliance with legal, financial, and organisational standards.

Working closely with the Artistic Director/CEO, Executive Producer, Head of Marketing, and Finance Manager, the General Manager supports the delivery of the company’s strategic aims by providing strong operational leadership and ensuring that systems, policies, and processes are robust and fit for purpose.

Key Responsibilities

1.  Organisational Administration & Compliance

• Act as the central point for day-to-day organisational operations and internal communication.
• Oversee company email accounts (contact@, boxoffice@), ensuring efficient triage and coordination.
• Ensure all organisational policies, procedures, and handbooks are regularly reviewed and compliant.
• Lead GDPR compliance and ensure secure data handling across the organisation.
• Coordinate Health & Safety policy reviews, internal training, and compliance (with the Production
• Manager acting as H&S lead for site-based activity).
• Maintain the company’s administrative systems, IT infrastructure, and asset records, including vehicles, equipment, and software.

2. Human Resources & People Management

• Lead the development, implementation, and communication of HR policies in line with UK employment law and best practice.
• Manage recruitment processes, including drafting job descriptions, coordinating interviews, onboarding, and induction.
• Support staff development through appraisals, one-to-ones, and training plans.
• Oversee staff welfare, workplace culture, and organisational communication.
• Maintain accurate HR records including annual leave, sickness, and contract variations.
• Ensure safeguarding policies are up to date and ensure staff complete required training.

3. Financial Governance (in partnership with Finance Manager)

• Contribute to annual budget planning alongside the Artistic Director and Finance Manager.
• Monitor expenditure against budgets to ensure control over spending.
• Lead procurement processes to ensure best value for money and maintain up-to-date contracts for IT systems, insurance, and other organisational services.
• Manage all organisational insurance policies, ensuring timely renewals and compliance.
• Note: All bookkeeping, payroll, forecasting, and statutory financial reporting remain the responsibility of the Finance Manager.

4. Senior Leadership Team & Stakeholder Support

• Provide administrative, scheduling, and strategic support to the Artistic Director/CEO and Executive Producer.
• Lead on the preparation and circulation of Board/Advisory reports and meeting papers, in collaboration with the Finance Manager and Artistic Director.
• Work with the Head of Marketing to ensure that ticketing, box office administration, and audience information processes are compliant and efficient.
• Support organisational planning, risk management, and reporting across the Senior Leadership Team.

5. Customer & Audience Experience

• Ensure high standards of customer service across all customer touchpoints.
• Handle escalated complaints and customer enquiries professionally and promptly.
• Support the implementation of accessible, inclusive customer experience policies and processes.

Person Specification

Essential

• 3–4 years’ experience in a comparable administrative, operational, or business management role.
• Experience managing HR processes, staff development, recruitment, and workplace culture.
• Strong understanding of UK employment law and Health & Safety requirements.
• Proven ability to manage budgets and procurement processes.
• Excellent organisational, communication, and time-management skills.
• High level of IT proficiency (Google Suite, CRM or ticketing systems, online tools).
• Ability to work proactively, handle competing priorities, and maintain accuracy under pressure.
• Confident and collaborative working style, with strong interpersonal skills and emotional intelligence.

Desirable

• Experience in the arts, events, theatre, touring, or circus sectors.
• Experience with Spektrix or similar ticketing/CRM software.
• Experience with online ticket selling portals, i.e. Ticket Source
• Knowledge of environmental sustainability practices within events or performance.
• A passion for the performing arts and the mission of the organisation.

To apply, please upload a copy of your CV and cover letter to this form by the 12th January 2025: https://forms.gle/CkcsY5fxBqRXKjs17