Modern Slavery Helpline Advisor
Full-time (37.5 hours per week) or part-time – permanent contract
Unseen UK is a leading organisation in the fight against modern slavery and exploitation, in the UK and beyond. After a recent review of our fundraising and outreach programmes, and armed with a new CRM database, website and brand, we’re ready to step up the fight to tackle these ills at the very heart of our society.
The Modern Slavery & Exploitation Helpline reached its five year anniversary in 2021 and is moving from strength to strength. The Helpline provides a safe, free, confidential, 24-hour, multi-lingual contact point for victims to access services, offers technical assistance to a wide range of professionals, and supports members of the community and the public to report suspected incidents of modern slavery. The helpline also acts as a central data hub and resource centre for stakeholders in the anti-slavery field to access data, training, tools, and good practice.
We are looking for a helpline advisor to answer calls, provide information, advice and guidance and support the overall running of a 24/7 helpline and resource centre which is both professional and victim-centered in its response.
The Helpline Advisor post is a challenging and diverse role. Successful candidates must be strong learners, able to maintain subject matter expertise in a quickly-changing field. Helpline Advisors are required to be dynamic and flexible, able to think on their feet, asses risk, make decisions, action cases and remain calm, employing de-escalation tactics to emotionally heightened callers, even when hearing severe accounts abuse.
We work closely as a team, and successful applicants must be able to communicate efficiently and effectively in a fast-paced environment. Helpline Advisors must also be able to work both independently and collaboratively, showing high levels of resourcefulness and ability to consistently find or create solutions.
Work pattern is varied according to a rota to provide 24/7 service. The role involves evening, weekend and bank holiday working, including operating an on-call rota.
At other organisations, this role may be known as Call Handler, Support Officer.
We offer a friendly, supportive work environment, generous staff wellbeing and training programme, and flexible hybrid working.
The closing date for this role is Monday, 24 January 2022. Interviews will likely be held in February 2022. This position is expected to start in April 2022.
We welcome applications from all sections of the community and recognise the value that diversity adds to our work and organisation. We encourage applications from BAME, disabled and LGBT people that are under-represented in this area of our workforce.
To apply, please complete the application form and equal opportunities form, which can be downloaded from our website; submit a covering letter (please note, CVs are not accepted) and return to email@example.com.
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