Welfare Rights Service – Sessional
Job Title Welfare Rights Advisor
Job Hours 7 hrs per fortnight – flexible
Line-manager Project Manager
Salary £20.00 per hour
Location: To be confirmed
Contract: Fixed term – 20 sessions
SEMDC – Scottish Ethnic Minority Deaf Club is a member led SCIO that provide practical, social, and emotional support to anyone living in Scotland who is Deaf and from an ethnic minority. This Comic Relief funded project will help provide an up-to-date and comprehensive welfare benefits advice and income maximization service for members.
Main purpose of the Job
To provide 1:1 support, advice and information in regard to welfare rights and the current benefit system while working in partnership with the Project Manager, BSL Interpreter and Administrator to ensure effectively delivery of the service in accordance with Funder’s requirements.
Duties and responsibilities:
· To provide benefit advice to members on all benefits and casework.
· Provide representation for clients by preparing cases for benefit appeal hearings.
· To establish links with relevant services throughout Glasgow, particularly GAIN Network Agencies.
· Assist with research and campaigns on issues relating to welfare reform.
· Maintain records for the continuity of casework, information retrieval, monitoring and reporting.
· Provide regular reports to the Project Manager on activities against targets.
· Fully competent in using Microsoft Office 365 and custom database packages.
· Ability to work under pressure, on your own initiative, but also to be part of a team.
· Commitment to working to the organisation’s policies and procedures.
The list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.
E = Essential, D = Desirable for applicants to meet relevant standard
Proven experience of advice work and representation at benefit appeals E (Application/interview)
In-depth current knowledge of benefits system E (Application/interview)
An understanding of the complex needs of the Deaf ethnic minority community E (Application/interview)
Working as part of a multi-disciplinary team D (Application/interview)
Relevant qualifications D (Application/interview)
Skills, Knowledge and Abilities
Excellent communication skills, the ability to connect through various mediums, face to face or virtually E (Application/interview)
Ability to work in an organised manner E (Application/interview)
Competencies and Behaviours
A commitment to Equal Opportunities and the ability to promote Equality and Diversity E (Application/interview)
Strategic planning and prioritisation of workload and diary management E (Application/interview)
An understanding of GDPR and the ability to observe client confidentiality E (Application/ interview)
The Scottish Ethnic Minority Deaf Club is committed to the safeguarding of all members and expect staff and volunteers to share that commitment. A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with the relevant management team.
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