Community Advice Manager (maternity cover)
What will I be doing?
You will be responsible for the delivery of the Community Advice Service, this will include; managing a small team (made up of a full time coordinator, a team of volunteers and students on placement from the local university), assessing and supporting clients who access the service, and working closely with our partners and stakeholders to ensure effective service delivery.
Community Advice Service, is an advice, information and support service based in Highbury Corner Magistrates’ Court, one of the busiest courts in the United Kingdom. The service provides on-the-spot advice, direct support with practical problems and makes referrals into long-term support for anyone who needs it. Community Advice is open to anyone appearing at court, from defendants, victims to witnesses, as well as those attending court in a supportive role, including friends, families and carers.
It is a free service and it is independent of the court and any criminal justice proceedings. After conducting an initial assessment of people’s needs, the service provides support on wide-ranging issues, from employment, to housing, debt, addiction, mental health and domestic abuse. You can read more about the service on our website.
Terms: 0.8 (28 hours per week) 12 month fixed term contract, maternity cover. Your working hours will be 9am – 5pm, 4 days a week.
Pay: £35,625 to £38,438 pro rata, dependant on experience
Location: Highbury Corner Magistrates’ Court, Community Advice, 51 Holloway Road, London, N7 8JA. Due to the nature of this role, you are required to be based at the court. This position cannot be undertaken remotely.
Application deadline: 09:00am on Monday 25th October 2021
Interviews: Monday 8th November and Tuesday 9th November 2021. These will be conducted in-person at Highbury Magistrates’ Court.
Expected start date: December 2021
Your duties will include:
• Leading on the delivery of the Community Advice service at Highbury Magistrate’s Court;
• Providing quality line management to members of the Community Advice team (including volunteers);
• Ensuring the service has the appropriate volunteer resources;
• Recruiting and inducting new members of staff in your team;
• Managing relevant delegated budgets;
• Supporting the Head of Innovative Practice in the management of funder relationships and adhering to grant reporting requirements;
• Acting as the designated safeguarding lead for the service;
• Leading on the development, application and review of polices, e.g. health and safety, safeguarding, etc;
• Working closely with partners and stakeholders (e.g. Her Majesty’s Courts and Tribunals Service (HMCTS), magistrates, probation, solicitors, court staff, etc.) to ensure effective service delivery;
• Undertaking triage and assisted information work, ensuring clients are appropriately referred into advice local support services;
• Ensuring that advice provided by you and your team, is appropriate and in line with the aims of the service and the working protocol with HMCTS.
• Actively promoting the service with service users;
• Liaising with relevant professionals to support service user needs;
• Ensuring engagement with clients is in line with our safeguarding policies and risk assessment procedures;
• Following health and safety guidelines and sharing responsibility for own safety and that of clients and colleagues;
• Leading investigations in to complaints made in relation to the service and ensuring these are resolved appropriately.
Reporting and monitoring
• Monitoring and maintaining recording systems on our client database;
• Ensuring that the collection, use and storage of client data is in line with appropriate legislation;
• Provide statistical and monitoring information on the number of clients and nature of cases and produce regular reports using the database;
• Work with the research team to ensure that appropriate systems are developed and maintained for case recording, statistics and follow up work;
• Monitor quality of work from case records;
• Ensure quality standards are maintained to a high level, reporting to the Head of Innovative Practice.
• To administer the community advice working group;
• Building relationships and working collaboratively with key stakeholders at national, regional and local level;
• Maintaining relationships with key local stakeholders including HMCTS, magistrates, local voluntary sector agencies and others;
• Ensure that the service delivers work in line with the values and vision of innovative practice at the Centre;
• Working with the Head of Innovative Practice to oversee the operational delivery and strategic direction of the Community Advice service;
• Representing the Centre with external organisations, including undertaking speaking engagements.
• Identify the training needs of staff through support and supervision and contribute towards the wider training and development plan;
• Attend relevant internal and external meetings as agreed with your line manager.
Other duties and responsibilities
• Maintain and enhance the Centre’s reputation as a source of quality, trusted, leadership and support in promoting and developing innovation in the criminal justice system;
• Ensure the service adds value and benefits from the wider work of the Centre through close working with the policy and research teams.
As a small team, every employee is expected to play a significant role in influencing how the Centre develops. Roles and objectives may change and all members of staff work flexibly in response to changing business needs.
What kind of person do we want?
The following experience, skills, abilities and knowledge will be helpful to a candidate applying for this position. However, we recognise that every candidate brings different strengths. If you are strong in some areas but have gaps in others, training and support will be available to help you succeed in this role.
• Previous experience working for a statutory or voluntary sector organisation supporting individuals in the criminal justice system;
• Managing a team (including volunteers);
• Managing budgets;
• Providing advice and supporting service users, including adults at risk;
• Helping to support service users through a process of change;
• Influencing and supporting internal and external partners to deliver on shared plans;
• Conducting assessments with clients, focused on individual need and risk.
Skills, abilities and knowledge
• Strong writing skills and good spoken English;
• The ability to undertake thorough needs assessments with clients;
• A creative approach to solving problems and identifying practical solutions;
• The ability to co-design plans with services users;
• Good organisational and team work skills;
• The ability to balance multiple priorities and manage your own workload;
• The ability to work at pace and to deadline;
• The enthusiasm and energy to work in a small team;
• The ability to work with adults at risk and sensitive information in a safe, legal and supportive manner;
• Excellent skills in engaging a variety of audiences (service users and professionals) constructively;
• Insight into the challenges faced by service users (including defendants, their families, victims and witnesses) within the criminal justice system.
You will also need to have:
• A willingness to travel within the UK and occasionally overseas;
• Eligibility to work in the UK legally.
Our approach to recruitment
It is the policy of The Centre for Justice Innovation to treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability, offending history or trade union membership status.
The Centre is committed to fair recruitment and the inclusion of applicants with criminal records. It is essential that people do not face unfair discrimination in any role within the charity, whether paid or voluntary. For that reason, we do not use criminal records to exclude people. We only ask about criminal records if they are relevant to the role.
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