Involvement & Development Worker – Mental Health and/or Drug and Alcohol Addictions
DURATION Duration of Carers in Hertfordshire main service contract.
HOURS 18.5 hours per week
ARRANGEMENT OF HOURS Worked flexibly according to the needs of the service. Arrangements to be negotiated.
SALARY £12,741.64 (£25,483.29 fte)
ACCOUNTABLE TO The Trustees of Carers in Hertfordshire
REPORTING TO Involvement Team Leader
BASE The organisation’s Headquarters is based at 119 Fore Street, Hertford, SG14 1AX, with an additional office in Borehamwood (Warwick House, 2 Oaks Court, Warwick Road, Borehamwood, WD6 1GS).
This post is office based but after a successful probation period the role provides the opportunity for hybrid working with the post holder working from home for up to 50% of the time and at meeting venues as the role requires.
The specific detail of how much time is spent at each location will be discussed and agreed with your line manager.
Carers in Hertfordshire is a well-respected, independent, carer-led charity, established in 1995. The charity works to ensure that all Hertfordshire’s unpaid family carers are recognised, valued and supported in their caring role, have the opportunity for a life outside caring and can exercise a collective voice in the county. We work with adult carers and young carers and provide information and support. We also arrange a variety of ways for carers to work closely and collaboratively with professional staff in a wide range of voluntary and statutory organisations to link our services and help those organisations to develop a carer friendly focus.
The charity has experienced significant growth over recent years with 120 staff and over 34,000 registered unpaid family carers. During this expansion the commitment to driving quality improvements has led to an expansion in the nature and extent of services offered as well as national acknowledgement through a GSK Impact Award.
For this role we are seeking a strong team player who will work closely with our existing team, an individual who is IT competent and comfortable working with carers; one to one, or as part of facilitating an online or face to face group. Attendance at various meetings with other services and agencies will also be required at times, at which you will be the representative for unpaid carers, and our organisation generally.
We are looking for a motivated individual who is keen to contribute to our aim of increasing our engagement with unpaid carers, and who will help us gather and present the lived experiences of carers to statutory services and other organisations.
3.1 To increase the number of unpaid family carers who are supported by Carers in Hertfordshire.
3.2 To co-ordinate and support the involvement of family carers in the planning, monitoring and development of health and social care services in Hertfordshire.
3.3 To collate and represent the views and experiences of family carers and to ensure that these are reported to the appropriate commissioners and service providers.
This role focusses primarily on working with carers of adults with mental health issues and/or drug and alcohol addictions.
Main Duties and responsibilities
a) To assist the development of carer engagement and involvement, including one-to-one contact, presentations, preparing and disseminating information, publicity material/ articles, website articles etc.
b) To engage directly with carers by facilitating local focus groups and listening events and by leading on engagement with carer support groups in the South East of the county. To travel to other areas of the county to help facilitate groups and events on occasion.
c) To work with carers to build on regular activities to develop and maintain strong groups and effective meetings.
d) To identify and recruit carers to attend meetings and working groups reporting to service commissioners and providers.
e) To attend and support carer representatives at a number of external meetings as agreed with your line manager.
f) To prepare written reports on carer involvement in particular projects for submission to the commissioners.
g) To establish and maintain effective working relationships with colleagues in the voluntary and statutory sector and to lead on partnership working in the East of the County.
h) To attend training and internal meetings and work with colleagues across all the Carers in Hertfordshire services.
i) To ensure administration & databases are maintained and up to date, including record-keeping, providing agendas, meeting notes and reports.
j) To keep up to date with changes in legislation, policy and practice related to carers, and to maintain a good general knowledge of developments in health and social care.
k) To operate within the terms of the Carers in Hertfordshire Equal Opportunities Policy and Code of Practice.
This job description cannot cover every issue or task that may arise within the post and the post holder will be expected to carry out other duties from time to time which are broadly consistent with those in this document. This job description does not form part of the contract of employment.
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