Applied is the platform for unbiased hiring.
We’re pushing back against outdated hiring practices by rebuilding the process and leaving CVs behind. Our product is a result of scientific research, data-driven methodologies and has purpose: it removes flawed signifiers, mitigates biases, and surfaces the best candidates, taking the guesswork out of hiring.
Given what we do, we’re keen to build diverse teams and offer flexible and part-time working hours. We trust people to work enough hours to do good work, at times that suit you and your team.
You can read more about us in the New York Times, Harvard Business Review, TechCrunch and New Scientist and learn more about how we give Candidates useful feedback here.
The job opportunity
Please note: we are looking for someone to work part-time for 3 days a week. You’ll join our existing customer support representative within the product team. At this stage of the business, your day-to-day job would involve moving from one-to-one interactions with customers, solving their needs and encouraging them to get the best from what we offer, to thinking of ways to improve and systematise our customer support and care. You’ll also provide vital input on product strategy by distilling the needs of the customer and channelling them across the team.
You’ll be part of a small but very ambitious team – a key part of this role will be prioritising where to focus and helping the wider customer and product teams to implement scalable ideas for further growth and outstanding customer experience.
Knowing how to balance short term wins with longer-term planning will be an important aspect of this role. You’ll report directly to the Head of Product and work closely with the Product, Customer Success and Sales functions.
Our Customer Support Representative:
In your first 6 months at Applied you’ll:
Like the rest of the Applied team members you’ll benefit from
What are the next steps?
You don’t need a CV, just your brain
Our process is progressive – Instead of submitting a CV, you’ll answer 4 work-related questions. Our goal is to assess your approach to a problem and better understand what knowledge and skills you have.
If you work at Applied, you’ll need to search for things, so feel free to do this during the application as it isn’t a test.
Your answers will be anonymized, randomized and reviewed by the team. We use these scores to shortlist and ask you to submit a portfolio for review- where we go through a structured set of criteria (explicitly NOT focussing on the companies/brands within).
If you’re shortlisted, we’ll invite you to interview. Also, we love giving feedback, so at the end you’ll see how well you performed at each stage of the application process.
Right to work: We do NOT provide visas so please only apply if you have a right to work in the UK.
Account Manager Manchester – Salary £28,000 – £30,000pa. 4 day working week. Flexible working (50% office / 50% WFH) Who...Apply For This Job